Frequently Asked Questions

  • I have confirmed the interactive quote. Do I need to pay before you will commence editing?
    Regular clients and any full-time faculty who provide us with complete and verifiable contact details are eligible to pay for our editing service on completion. We commence editing as soon as the interactive quote is confirmed. For other clients and students we require payment before commencing work. You will receive a PDF invoice with payment instructions via email immediately upon confirmation of your interactive quote. Please arrange payment as soon as possible as the service period selected commences only when we have received confirmation of payment.
  • In your return date calculations, do you only count weekdays (Monday to Friday)?
    We count every day of the week, including weekends and public holidays, in our calculation of return date. But please note that an additional day will be added to the return date calculation if we receive your quote confirmation after 6.00 p.m. (HK time, UTC +8 hours). For example: If you confirm your quote before 6.00 p.m. (HK time, UTC +8 hours) on Friday:
    • you will receive your edited document on Sunday if you select the 2-day return option or,
    • you will receive your edited document on Tuesday if you select the 4-day return option.
    On the other hand, if you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours) on Friday:
    • you will receive your edited document on Monday if you select the 2-day return option or,
    • you will receive your edited document on Wednesday if you select the 4-day return option.
  • Is the day I confirm the quote counted inclusively in your return date calculations?
    Yes, unless you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours), when an additional day will be added in your return date calculation.
  • Do you commence editing jobs on weekends and public holidays?
    Yes. To ensure no delay in your return schedule, we issue quotes and commence jobs during weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year.
  • Why is the cost per word for Chinese to English translation much higher than for English to Chinese?
    All translations from Chinese to English include an additional round of professional English editing by one of our highly-skilled and experienced native English-speaking editors to ensure the highest quality.
  • Apart from Chinese and English, do you offer translation services in any other languages?
    Our expertise lies in translations from Chinese to English and English to Chinese. We can work on both traditional Chinese and simplified Chinese.
  • How long will it take to translate my document?
    In general, we are able to return documents of up to 2,000 words or characters within 4 days. For documents over 2,000 words or characters, we will specify a return schedule on a case-by-case basis when we send you a quote. For Chinese to English translations, we may offer you the option of being able to review the translation before it goes to the English editor for language editing. The days that the document is with you during this pre-editing review stage is not included in the estimated delivery time.
  • Do you have a minimum order value for your translation service?
    Yes, our minimum order value for any translation service is HK$300 (or equivalent amount in other currencies).
  • When should I get in touch to get a quote for editing my document?
    As we quote on word count AND the level of editing required, we can only provide a fixed quote when we can review the final document. However, you are welcome to get in touch anytime during drafting and we can review your writing and, taking final expected word count into account, provide a rough estimate. If you would like an estimate based simply on the time it would take for us to edit an average document of the same length you can use our online cost estimator.
  • My document is very specialised in its subject area. Are your editors qualified to edit it?
    We match our editors with papers from their field of expertise to ensure that the most qualified editor with appropriate specialised subject knowledge will work on your paper. Our editorial team includes experienced academic editors from a wide range of academic disciplines. They are educated mainly to the postgraduate level at top-ranking research universities, many with their own successful publication histories. Check out our editor profiles.


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