Can I request only particular sections or paragraphs in my document be edited rather than the whole file?
Yes, of course. Please clearly specify or ideally highlight the parts in your document which you would like us to work on, and inform our client support team when you request a quote.
How do I communicate any special instructions for editing my document?
When you submit your document you can include any special requests or instructions in the box provided in the
online document submission form or in your email.
Our client support team will contact you at the earliest convenience to clarify details if necessary.
Why is the quote I have received this time different from an earlier quote for another document with a similar word count?
We assess each individual document’s word count and quality of writing to determine the level of editing required. Different documents, although with same word count, can still vary in quality of writing resulting in different quotes. We believe this is a fairer solution, rather than relying on an arbitrary word count, to reflect the value of our editing service.
Do you include references, appendices, tables and figures in the fixed quote?
Under normal circumstances, we include English copy, but not numbers or symbols, in references, appendices, tables and figures when preparing the quote. However, if you do not want this content included you can simply inform our client support team when sending through your document.
I have received your interactive quote but now need to revise my document. What should I do?
Inform our client support team at
cs@asiaedit.com and re-submit your revised document for us to adjust the interactive quote.
As we handle a great deal of quotes and orders every day, it is helpful if you mention the quote reference number in your communication with us so that we can quickly identify the corresponding quote.
I have confirmed the interactive quote. Do I need to pay before you will commence editing?
Regular clients and any full-time faculty who provide us with complete and verifiable contact details are eligible to pay for our editing service on completion. We commence editing as soon as the interactive quote is confirmed.
For other clients and students we require payment before commencing work. You will receive a PDF invoice with payment instructions via email immediately upon confirmation of your interactive quote. Please arrange payment as soon as possible as the service period selected commences only when we have received confirmation of payment.
In your return date calculations, do you only count weekdays (Monday to Friday)?
We count every day of the week, including weekends and public holidays, in our calculation of return date.
But please note that an additional day will be added to the return date calculation if we receive your quote confirmation after 6.00 p.m. (HK time, UTC +8 hours).
For example:
If you confirm your quote before 6.00 p.m. (HK time, UTC +8 hours) on Friday:
- you will receive your edited document on Sunday if you select the 2-day return option or,
- you will receive your edited document on Tuesday if you select the 4-day return option.
On the other hand, if you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours) on Friday:
- you will receive your edited document on Monday if you select the 2-day return option or,
- you will receive your edited document on Wednesday if you select the 4-day return option.
Is the day I confirm the quote counted inclusively in your return date calculations?
Yes, unless you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours), when an additional day will be added in your return date calculation.
Do you commence editing jobs on weekends and public holidays?
Yes. To ensure no delay in your return schedule, we issue quotes and commence jobs during weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year.
Why is the cost per word for Chinese to English translation much higher than for English to Chinese?
All translations from Chinese to English include an additional round of professional English editing by one of our highly-skilled and experienced native English-speaking editors to ensure the highest quality.
