In most cases, our invoice in PDF format suffices, but we are happy to post a hard copy invoice to you if it is really required. Please make a request to our client support team at cs@asiaedit.com and provide us with your full postal address. We will post the hard copy the next business day.

We are happy to re-issue any invoices or receipts. Please simply contact our client support team at cs@asiaedit.com and remember to provide your order number or the email you used when placing the order to expedite our response and action.

Yes! Indeed, we have a number clients that deposit funds with us for future academic editing services. If you would like to do so, please write to our client support team at cs@asiaedit.com and inform us how much you would like to deposit. We will then issue an invoice with transaction details for you. You will be issued a receipt once you have completed the transaction. When you have any documents to edit just submit the document to get the fixed quote as usual. After the editing is completed, we will deduct the corresponding invoiceable amount from your deposited sum, and also inform you of your updated deposit balance.

Yes, we currently offer various discounts for both new and existing clients. Please note that some discounts cannot be used in conjunction with each other and any other offers or special promotions. New client discount: To help more researchers access our high-quality editing service, we are pleased to offer US$20 off new clients’ first orders. Referral discount: We place great value on your recognition of our service quality. Hence, we are very pleased to offer existing clients that recommend our service a US$25 credit towards your next job with us. You can amass as many referral credits as you like and use either as a lump sum or individually. And of course, your colleagues, friends or students are entitled to a special US$25 discount off their first invoice with us. Loyalty coupon: Upon invoice payment you will be issued a loyalty coupon (worth 5% of the paid invoice), valid for 1 year against future invoices. Word volume discount: For documents with: 30,001 - 60,000 words – 5% off 60,001 – 100,000 words – 10% off 100,001 or more words – 15% off Post-grad thesis & dissertation discounts: Part-time students* submitting their theses or dissertations for editing are entitled to the discounts listed below, depending on word count: 10,001 – 30,000 words – 5% off 30,001 – 60,000 words – 10% off 60,001 – 100,000 words – 15% off 100,001 or more words – 20% off Full-time students* submitting their theses or dissertations for editing are entitled to the discounts listed below, depending on word count: 10,001 – 30,000 words – 10% off 30,001 – 60,000 words – 15% off 60,001 or more words – 20% off *We may require student identity proof to verify eligibility.

You will be issued a loyalty coupon with a unique discount code when we return your edited document. The coupon is valid for 1 year. If you would like to use the coupon in your next order, simply mention that unique discount code in the further details box in the online document submission form or in your email to our client support team. We will then apply the discount to your next order.

You should ask the person you recommend to share your unique referral code with us. You can email our customer service to retrieve your unique referral code at any time. Once they complete their first order with us, you will be entitled to a US$25 credit towards your next job with us. You can amass as many referral credits as you like and use either as a lump sum or individually. We will register the discount in your account with us. When you send through your next order to us, we can apply the discount to your new quote.

Those referred to us by an existing client are entitled to a special US$25 discount off their first invoice with us.

Our normal business hours are from 9.00 a.m. to 6.00 p.m. (HK time, UTC+8), Monday to Friday. Although our real-time communication channels are not operational beyond these hours, you can communicate with us via email as we understand the urgency of submission deadlines and we will strive to respond to any enquiries and quote requests at our earliest convenience, even on weekends and public holidays.

Yes. To ensure no delay in your return schedule, we issue quotes and process editing jobs on weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year. We recommend our clients communicate with us via email beyond our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8) so that your messages will not be missed and we can get back to you. Although we handle quote requests and respond to queries as soon as possible, you may experience a slightly longer response time on weekends and public holidays.