Frequently Asked Questions

  • How do I apply my loyalty coupon?
    You will be issued a loyalty coupon with a unique discount code when we return your edited document. The coupon is valid for 3 months. If you would like to use the coupon in your next order, simply mention that unique discount code in the further details box in the online document submission form or in your email to our client support team. We will then apply the discount to your next order.
  • I recommended your editing service to my colleagues. How do I redeem my referral discount?
    You should ask the person you recommend to share your unique referral code with us. You can email our customer service to retrieve your unique referral code at any time. Once they complete their first order with us, you will be entitled to a US$25 credit towards your next job with us. You can amass as many referral credits as you like and use either as a lump sum or individually. We will register the discount in your account with us. When you send through your next order to us, we can apply the discount to your new quote.
  • I have been referred by a friend who used your service before. Am I entitled to any discount?
    Those referred to us by an existing client are entitled to a special US$25 discount off their first invoice with us.
  • What are your business hours?
    Our normal business hours are from 9.00 a.m. to 6.00 p.m. (HK time, UTC+8), Monday to Friday. Although our real-time communication channels are not operational beyond these hours, you can communicate with us via email as we understand the urgency of submission deadlines and we will strive to respond to any enquiries and quote requests at our earliest convenience, even on weekends and public holidays.
  • Do you respond to quote requests and service enquiries on weekends and public holidays?
    Yes. To ensure no delay in your return schedule, we issue quotes and process editing jobs on weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year. We recommend our clients communicate with us via email beyond our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8) so that your messages will not be missed and we can get back to you. Although we handle quote requests and respond to queries as soon as possible, you may experience a slightly longer response time on weekends and public holidays.
  • Do you have Chinese-speaking client support staff to assist me?
    Yes, our administrative and client support staff speak both Cantonese and Mandarin (Putonghua). They are ready to assist you in all sort of matters concerning your quote and order.
  • My job is urgent. Do you have any real-time communication channels on which I can contract you?
    Within our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8), you can use any of our real-time communication channels to seek assistance from our client support team. LiveChat on our website Simply click on the LiveChat button on our website to open a window and start chatting with our trilingual client support staff. WeChat public account Scan the QR code below to join our WeChat public account. Then click to initiate a conversation with our Chinese-speaking client support staff. Phone support You are also welcome to call us at +852 2590 6588 for assistance. Clients in China can call our toll-free number, 4001 203 095.
  • How do you ensure quality?
    Your document is edited and checked by two editors. It is first reviewed by a subject specialist to ensure compliance with the stylistic, result-reporting and referencing conventions of your field, followed by a language specialist who focuses more on general language and stylistic issues to enhance the overall readability.
  • Will my document be edited by a native English editor?
    Yes, our editors are all native English speakers, educated mainly to the postgraduate level at top-ranking research universities. We value the importance of our editors’ professional development. That is why we regularly offer training opportunities to our editors to ensure their professional knowledge and skills are fully up-to-date. Read more about the background, qualifications and experience of our editorial team.
  • Do your editors have the subject-specific knowledge to edit my document?
    Our editorial team is composed of members from various academic disciplines and subjects. Most of them are educated to the postgraduate level at top-ranking research universities and many have their own successful publication histories. Furthermore, we match editors with papers from their field of expertise to ensure that all documents are edited by someone possessing the required subject-specific knowledge and experience. Read more about the background, qualifications and experience of our editorial team.


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Resources for authors

Based on our experience editing thousands of papers, proposals and theses mostly written by authors for whom English is a second language, our editorial team produce a range of materials to help you perfect your academic writing.

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