Frequently Asked Questions

  • What are your business hours?

    Our normal business hours are from 9.00 a.m. to 6.00 p.m. (HK time, UTC+8), Monday to Friday.

    Although our real-time communication channels are not operational beyond these hours, you can communicate with us via email as we understand the urgency of submission deadlines and we will strive to respond to any enquiries and quote requests at our earliest convenience, even on weekends and public holidays.

  • Do you respond to quote requests and service enquiries on weekends and public holidays?

    Yes. To ensure no delay in your return schedule, we issue quotes and process editing jobs on weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year.

    We recommend our clients communicate with us via email beyond our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8) so that your messages will not be missed and we can get back to you. Although we handle quote requests and respond to queries as soon as possible, you may experience a slightly longer response time on weekends and public holidays.

  • Do you have Chinese-speaking client support staff to assist me?

    Yes, our administrative and client support staff speak both Cantonese and Mandarin (Putonghua). They are ready to assist you in all sort of matters concerning your quote and order.

  • My job is urgent. Do you have any real-time communication channels on which I can contract you?

    Within our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8), you can use any of our real-time communication channels to seek assistance from our client support team.

    LiveChat on our website
    Simply click on the LiveChat button on our website to open a window and start chatting with our trilingual client support staff.

    WeChat public account
    Scan the QR code below to join our WeChat public account.

    Then click to initiate a conversation with our Chinese-speaking client support staff.

    Phone support
    You are also welcome to call us at +852 2590 6588 for assistance. Clients in China can call our toll-free number, 4001 203 095.

  • How do I keep abreast of your company’s news, free resources and exclusive discount offers?

    We share news, free academic writing resources and special offers in a number of digital channels.


    You can sign up to our mailing list to receive our e-newsletter, Digital Impact, on a bi-monthly basis. We respect your privacy and will never share your email address with anyone else.


    We regularly share news, free resources and special offers on our WeChat public account. You can also use the online customer service function to inquire about your quotes and orders.

    Scan this QR code to join us on WeChat.

    Social media:

    You can also follow us on any of the social media platforms listed below to keep yourself abreast of latest news and updates, free resources and exclusive offers.


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