Our normal business hours are from 9.00 a.m. to 6.00 p.m. (HK time, UTC+8), Monday to Friday.
Although our real-time communication channels are not operational beyond these hours, you can communicate with us via email as we understand the urgency of submission deadlines and we will strive to respond to any enquiries and quote requests at our earliest convenience, even on weekends and public holidays.
Yes. To ensure no delay in your return schedule, we issue quotes and process editing jobs on weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year.
We recommend our clients communicate with us via email beyond our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8) so that your messages will not be missed and we can get back to you. Although we handle quote requests and respond to queries as soon as possible, you may experience a slightly longer response time on weekends and public holidays.
Yes, our administrative and client support staff speak both Cantonese and Mandarin (Putonghua). They are ready to assist you in all sort of matters concerning your quote and order.
Within our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8), you can use any of our real-time communication channels to seek assistance from our client support team.
LiveChat on our website
Simply click on the LiveChat button on our website to open a window and start chatting with our trilingual client support staff.
WeChat public account
Scan the QR code below to join our WeChat public account.
Then click to initiate a conversation with our Chinese-speaking client support staff.
You are also welcome to call us at +852 2590 6588 for assistance. Clients in China can call our toll-free number, 4001 200 620.
We share news, free academic writing resources and special offers in a number of digital channels.
You can sign up to our mailing list to receive our e-newsletter, Digital Impact, on a bi-monthly basis. We respect your privacy and will never share your email address with anyone else.
We regularly share news, free resources and special offers on our WeChat public account. You can also use the online customer service function to inquire about your quotes and orders.
Scan this QR code to join us on WeChat.
You can also follow us on any of the social media platforms listed below to keep yourself abreast of latest news and updates, free resources and exclusive offers.
If you have any specific question, no hesitation!
Feel free to get it answered via chat, phone, or email.
Based on our experience editing thousands of papers, proposals and theses mostly written by authors for whom English is a second language, our editorial team produce a range of materials to help you perfect your academic writing.