Within our normal business hours (Monday to Friday, 9.00 a.m. – 6.00 p.m. HK time, UTC+8), you can use any of our real-time communication channels to seek assistance from our client support team. LiveChat on our website Simply click on the LiveChat button on our website to open a window and start chatting with our trilingual client support staff. WeChat public account Scan the QR code below to join our WeChat public account. Then click to initiate a conversation with our Chinese-speaking client support staff. Phone support You are also welcome to call us at +852 2590 6588 for assistance. Clients in China can call our toll-free number, 4001 203 095.

Your document is edited and checked by two editors. It is first reviewed by a subject specialist to ensure compliance with the stylistic, result-reporting and referencing conventions of your field, followed by a language specialist who focuses more on general language and stylistic issues to enhance the overall readability.

Yes, our editors are all native English speakers, educated mainly to the postgraduate level at top-ranking research universities. We value the importance of our editors’ professional development. That is why we regularly offer training opportunities to our editors to ensure their professional knowledge and skills are fully up-to-date. Read more about the background, qualifications and experience of our editorial team.

Our editorial team is composed of members from various academic disciplines and subjects. Most of them are educated to the postgraduate level at top-ranking research universities and many have their own successful publication histories. Furthermore, we match editors with papers from their field of expertise to ensure that all documents are edited by someone possessing the required subject-specific knowledge and experience. Read more about the background, qualifications and experience of our editorial team.

Yes, we guarantee that if a manuscript remains unaltered after our editing and is rejected by a journal on English language grounds alone, we will provide a re-edit free of charge, based on the journal’s feedback on language usage issues.

Yes, of course. You can simply use our online cost estimator and enter the word count of your document to get your editing fee estimate. You can also see different fee estimates corresponding to different return options. However, please note that these fee estimates are for reference only. We will provide a fixed quote based on a thorough assessment of your document’s word count, quality of writing and level of editing required.

Simply submit your document using our online document submission form, or email to cs@asiaedit.com. Please include any special requests or instructions in the box provided in the form or in your email to us.

We do not have a specific minimum order value for editing service, but our minimum billable time is 30 minutes. For example, if we assess that editing your document will take 15 minutes in total, we will still invoice for 30 minutes.

We will conduct a quick assessment of your document’s word count and quality of writing to determine the editing time required, and we will send back an interactive quote within 2 hours during weekday office hours and within 5 hours outside of normal office hours. To ensure no delay in your return schedule, we issue quotes and process work during weekends and public holidays, except for 25 December, 1 January and the first day of Chinese New Year.