Frequently Asked Questions

  • Why is the cost per word for Chinese to English translation much higher than for English to Chinese?

    All translations from Chinese to English include an additional round of professional English editing by one of our highly-skilled and experienced native English-speaking editors to ensure the highest quality.

  • Apart from Chinese and English, do you offer translation services in any other languages?

    Our expertise lies in translations from Chinese to English and English to Chinese. We can work on both traditional Chinese and simplified Chinese.

  • How long will it take to translate my document?

    In general, we are able to return documents of up to 2,000 words or characters within 4 days. For documents over 2,000 words or characters, we will specify a return schedule on a case-by-case basis when we send you a quote.

    For Chinese to English translations, we may offer you the option of being able to review the translation before it goes to the English editor for language editing. The days that the document is with you during this pre-editing review stage is not included in the estimated delivery time.

  • Do you have a minimum order value for your translation service?

    Yes, our minimum order value for any translation service is HK$300 (or equivalent amount in other currencies).

  • What should I do if I think some parts of the translation are not perfectly accurate?

    Despite translators’ best efforts, the original text can sometimes be misinterpreted due to various issues, most likely due to the original text being unclear, ambiguous, or open to interpretation. It is also possible that the translator made an honest mistake. To clarify such issues, please mark out (e.g., with highlights and/or comments) the sentences you are not satisfied with and/or clarify the original meaning. Our translators will be more than happy to review your comments and re-check the translation.


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