HOW CAN WE HELP?

FAQ

  • What payment methods do you accept?

    We currently accept cash payment, cheques, bank transfers, online payment by credit card, PayPal and Alipay. We can also deal with many university finance offices directly if you are able to pass on our invoice.

  • Can I use Alipay or WeChat Pay?

    Yes, we welcome Alipay or WeChat Pay. If you would like to pay by Alipay or WeChat Pay, please scan the respective QR code below, then enter the amount in HKD as it is printed on our invoice and confirm payment. Alipay or WeChat Pay will automatically convert the amount into RMB and your transaction will be conducted in RMB.

  • Can I simply pass the invoice on to my university’s finance department to settle payment?

    Yes, indeed many of our faculty clients process invoices in this way. As soon as you confirm your interactive quote, we will commence the editing and issue a PDF invoice which is accepted by many universities’ finance departments. You simply need to pass on the invoice to your finance team to arrange payment.

    If you have any special instructions for item descriptions detailed on our invoice, please contact our client support team at cs@asiaedit.com for assistance.

  • Can I pay in RMB? Do you issue Chinese Fapiao?

    When you pay online via PayPal or Alipay, the transaction platform will automatically convert the HKD amount as printed on our invoice into the equivalent amount in RMB using the current exchange rate and you will be charged in RMB. You will also be notified how much your transaction is in RMB. It is considered as a cross-border settlement.

    We do not issue Chinese Fapiao, but rather an English version invoice, which can also often be used for claiming reimbursement from your university or company.

    For further details, please contact our client support team at cs@asiaedit.com.

  • I paid with my personal credit card. Can you issue a receipt for me to claim reimbursement from my university/company?

    Yes, you will receive a PDF invoice via email immediately after confirming your interactive quote and an e-receipt will be sent to you after your payment is successfully received. You can use it to claim reimbursement from your university or company.

    For your information, our invoices and receipts are in English and they are accepted by many universities as payment proof. If you have any special instructions for item descriptions detailed on our invoices or receipts, please contact our client support team at cs@asiaedit.com for assistance.

  • Can I pay after I receive the edited document?

    Regular clients and any full-time faculty who provide us with complete and verifiable contact details are eligible to pay for our editing service on completion. We commence editing as soon as the interactive quote is confirmed.

    For other clients and students we require payment before commencing work. You will receive a PDF invoice with payment instructions via email immediately upon confirmation of your interactive quote. Please arrange payment as soon as possible as the service period selected commences only when we have received confirmation of payment.

  • Can I get a hard-copy invoice?

    In most cases, our invoice in PDF format suffices, but we are happy to post a hard copy invoice to you if it is really required. Please make a request to our client support team at cs@asiaedit.com and provide us with your full postal address. We will post the hard copy the next business day.

  • What should I do if I lose your invoice or receipt?

    We are happy to re-issue any invoices or receipts. Please simply contact our client support team at cs@asiaedit.com and remember to provide your order number or the email you used when placing the order to expedite our response and action.

  • I have some research budget to use, but my paper is not ready for editing yet. Can I deposit funds in advance?

    Yes! Indeed, we have a number clients that deposit funds with us for future academic editing services.

    If you would like to do so, please write to our client support team at cs@asiaedit.com and inform us how much you would like to deposit. We will then issue an invoice with transaction details for you. You will be issued a receipt once you have completed the transaction.

    When you have any documents to edit just submit the document to get the fixed quote as usual. After the editing is completed, we will deduct the corresponding invoiceable amount from your deposited sum, and also inform you of your updated deposit balance.

  • Do you offer any discounts?

    Yes, we currently offer various discounts for both new and existing clients. Please note that some discounts cannot be used in conjunction with each other and any other offers or special promotions.

    New client discount:
    To help more researchers access our high-quality editing service, we are pleased to offer US$40 off new clients’ first orders.

    Referral discount:
    We place great value on your recognition of our service quality. Hence, we are very pleased to offer existing clients that recommend our service a US$25 credit towards your next job with us. You can amass as many referral credits as you like and use either as a lump sum or individually.

    And of course, your colleagues, friends or students are entitled to a special US$25 discount off their first invoice with us.

    Loyalty coupon:
    Upon invoice payment you will be issued a loyalty coupon (worth 5% of the paid invoice), valid for 3 months against future invoices.

    Word volume discount:

    For documents with:
    30,001 – 60,000 words – 5% off
    60,001 – 100,000 words – 10% off
    100,001 or more words – 15% off

    Post-grad thesis & dissertation discounts:

    Part-time students* submitting their theses or dissertations for editing are entitled to the discounts listed below, depending on word count:

    10,001 – 30,000 words – 5% off
    30,001 – 60,000 words – 10% off
    60,001 – 100,000 words – 15% off
    100,001 or more words – 20% off

    Full-time students* submitting their theses or dissertations for editing are entitled to the discounts listed below, depending on word count:

    10,001 – 30,000 words – 10% off
    30,001 – 60,000 words – 15% off
    60,001 or more words – 20% off

    *We may require student identity proof to verify eligibility.

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