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Frequently Asked Questions

  • In your return date calculations, do you only count weekdays (Monday to Friday)?

    We count every day of the week, including weekends and public holidays, in our calculation of return date.

    But please note that an additional day will be added to the return date calculation if we receive your quote confirmation after 6.00 p.m. (HK time, UTC +8 hours).

    For example:

    If you confirm your quote before 6.00 p.m. (HK time, UTC +8 hours) on Friday:

    • you will receive your edited document on Sunday if you select the 2-day return option or,
    • you will receive your edited document on Tuesday if you select the 4-day return option.

    On the other hand, if you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours) on Friday:

    • you will receive your edited document on Monday if you select the 2-day return option or,
    • you will receive your edited document on Wednesday if you select the 4-day return option.
  • Is the day I confirm the quote counted inclusively in your return date calculations?

    Yes, unless you confirm your quote after 6.00 p.m. (HK time, UTC +8 hours), when an additional day will be added in your return date calculation.

  • Do you commence editing jobs on weekends and public holidays?

    Yes. To ensure no delay in your return schedule, we issue quotes and commence jobs during weekends and public holidays, except 25 December, 1 January and the first day of Chinese New Year.

  • Can you guarantee the confidentiality of my document?

    We guarantee the absolute confidentiality of your document to protect your intellectual property, copyright and privacy.

    We can supply a confidentiality agreement if requested, and we are also happy to sign your own documentation to provide peace of mind. Please communicate with our client support team at cs@asiaedit.com.

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