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Frequently Asked Questions

  • How do I apply my loyalty coupon?

    You will be issued a loyalty coupon with a unique discount code when we return your edited document. The coupon is valid for 3 months. If you would like to use the coupon in your next order, simply mention that unique discount code in the further details box in the online document submission form or in your email to our client support team. We will then apply the discount to your next order.

  • I recommended your editing service to my colleagues. How do I redeem my referral discount?

    You should ask the person you recommend to share your unique referral code with us. You can email our customer service to retrieve your unique referral code at any time.

    Once they complete their first order with us, you will be entitled to a US$25 credit towards your next job with us. You can amass as many referral credits as you like and use either as a lump sum or individually. We will register the discount in your account with us. When you send through your next order to us, we can apply the discount to your new quote.

  • I have been referred by a friend who used your service before. Am I entitled to any discount?

    Those referred to us by an existing client are entitled to a special US$25 discount off their first invoice with us.

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Resources for authors

Based on our experience editing thousands of papers, proposals and theses mostly written by authors for whom English is a second language, our editorial team produce a range of materials to help you perfect your academic writing.

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